Login - FAQ

Login - FAQ


I’ve forgotten my password to my Microsoft Account (personal only, for business emails contact your business IT department).

  • Go to: https://account.live.com/ enter your email → then click ‘Forgotten my Password’. Follow the steps to reset


How do I know if I already have a Microsoft Account?

  • A Microsoft account is a free account you use to access many Microsoft devices and services, such as the web-based email service Outlook.com (also known as hotmail.com, msn.com, live.com).

  • When you create a Microsoft account, you can use any email address as the username, including addresses from Outlook.com, Yahoo! or Gmail.


I haven’t received my invitation email / I can’t find it anywhere.


I’m concerned about my personal information, what data does Scotch Oakburn College collect from me?

  • During setup please read through the ‘Permission requested by:’ window. Our organisation requires your personal account as an authentication of identity, Scotch Oakburn College does not collect any personal data related to your personal Microsoft Account.


Do I need a computer to setup my Microsoft Account and Dash Access?

  • You can follow the email steps on your phone or tablet without the need for a laptop or computer.